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Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Shipping carrier: 4PX、YunExpress、Wanb Express、UBI

Orders are processed when the payment is accepted.

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SHIPPING & HANDLING

With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.

Please note:

1. The above time frame is only applied for orders to the above countries with standard shipping methods.
2. Delivery to military regions are currently limited. We are very sorry for the inconvenience.
3. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
4. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

SHIPPING FEE

1. Free Shipping for orders over $50 worldwide
2. Processing time: 3-7 Days

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering roseionly and if you have any questions, please don't hesitate to contact us via: service@roseionly.com

What Makes Us the Best
At roseionly , we pride ourselves on the quality of our customer service and our dedication to delivering great products at reasonable prices in a timely manner. From at-home health and beauty to sunglasses, gym equipment and everything, you'll find it here.

High Quality with Unbeatable Prices
Our vision is to supply our customers with the highest quality product and service offerings available in the market today. We are committed to providing high quality merchandise for less. You don't have to stick to big brands anymore, here you can be creative and try new stuff!

Convenient & Friendly Customer Service
We believe that each and every one of our customers is extremely important to us. We make it a point to listen, learn and deliver based on our customer's needs and expectations. If at any time you have any questions, please contact our Support Center. We will make all reasonable efforts to address your concerns.

Delivery around the Globe
Partnering with internationally trusted logistic service providers, we ship to over 200 countries around the world. We know that you don’t want to wait weeks or even days for your purchase, so we ship out orders as soon as possible. We also provide tracking information on all packages so you’ll be able to keep an eye on where it is and when it will be delivered. If you have any questions about the status of your shipment, just contact us!

Questions, feedback or in need of more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to service@roseionly.com. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 14 to 30 days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. 
Q: How can I contact you regarding my order?
A: You can contact us via email at service@roseionly.com or by using the form located on this page.

Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.

Email: service@roseionly.com ( We will reply to the email within 48 hours. Please be patient and wait )

Address

SHUNLIN TRADING COMPANY LTD 
1601 MARKET STREET STE 200B DENVER, CO 80202
COMPANY NUMBER: 93-4938806